Return and Exchange Policy

At POD4TEAM, we strive to make your shopping experience enjoyable. Below are the details of our return and exchange policy:

Scope of Application

• Standard Products: All non-customized items.
• Customized Products: Items featuring designs or artwork provided by the customer.

Return and Exchange Guidelines

1. Timeframe for Returns and Exchanges

   • Returns and exchanges can be requested within 30 days of receiving your order.

2. Eligibility for Returns and Exchanges

   • Eligible Situations:

     • Incorrect item received.
     • Item size does not match the order.
     • Product quality issues.

   • Ineligible Situations:

     • Reasons unrelated to the seller, such as a change of mind or incorrect size selection by the buyer.
     • Items that have been significantly used or damaged and are no longer in resalable condition.

3. Shipping Fee Policy

   • If the return or exchange is due to a seller-related issue (e.g., incorrect item, quality defect), POD4TEAM will cover the return shipping costs.
   • If the return or exchange is for a buyer-related reason (e.g., personal preference), the buyer will bear the shipping costs.

4. Customized Products

   • Customized items, including those featuring buyer-provided designs, are subject to the same 30-day return and exchange policy as standard products.

Return and Exchange Process

1. Submit a Request: Contact us at Service@pod4team.com with your order number, reason for return or exchange, and relevant product photos.
2. Approval: We will review your request within 2 business days. If approved, we will provide you with detailed instructions and the return address for sending back the product or arranging an exchange.
3. Return Shipment: Send the item to the designated address, ensuring it is in its original condition, packaging, and includes order details.
4. Refund or Exchange: Once we receive and verify the returned item meets the eligibility criteria, we will process your refund or exchange within 5 business days.

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For any questions or concerns, feel free to reach out to our customer support team. We are here to assist you!